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This is where you will find the answer to most questions. If you can't find the answer to your question here don't hesitate to contact us using the information at the bottom of this page.


How can I change my password?
Login into the website and click on the account button located in the top right corner. Click the profile/customer account button to edit your account details.
Why is my credit card being declined?
Please make sure the billing address you entered on our website matches the address on your monthly credit card statement.

Print handbooks

What is the status of my order?
You can check the status of your order by loggin into your order history.
Can I change or cancel my order?
If you wish to cancel or change your order please contact us as soon as possible. If the order hasn't been shipped yet we can modify it.
How can I get bookstore pricing?
Bookstores may contact us for pricing information: This email address is being protected from spambots. You need JavaScript enabled to view it.

Online handbooks

Will the online handbooks work on my device?
The online handbooks work on all modern devices. This includes:
  • Windows
  • Mac
  • iOS (iPhone and iPad)
  • Android (mobile and tablet)
To check if the online handbooks will work on your specific device view the sample.
How do I cancel my subscription renewal?
You may cancel your subscription at any time by visiting the My Subscription page then clicking cancel button in the "My Subscriptions" tab. You can continue to access the materials for the remainder of the subscription period. The cancellation will assure that the renewal is not activated. This is a prepaid annual subscription, and there will be NO full refunds or partial refunds for unused portions of the subscription period.

How do I update my credit card details?
To update your Credit Card details visit the My Subscription page and click the "Update Credit Card" button on the right-hand side.

Is there a student discount for the online handbooks?
Yes. To receive a discount for your first year select "Student" in the "Profession/student" dropdown and fill out the rest of the additional fields. Your student discount will be automatically applied. Sign up here.
Can I access the handbooks on multiple devices?
Yes. Just login on that device using your username and password.

How to use the online handbooks

Getting started.

Login at using your email address and password using a browser like Safari, Google or Firefox.
For quicker access during future logins:
Click the "remember me" box and also Bookmark the website as a Favourite.

Navigating the online handbooks.

Each handbook has a Table of Contents tab that can be clicked to open or close. This is found in the top left corner of the webpage. Next to the Table of Contents is a Search feature. Clicking the icon (looks like a magnifying glass) will open a blank space for typing. There are other settings on the top right of the screen, including one that allows you to set the view (single page vs two-page spread).

Adding MUMS Handbooks as an icon on your Desktop/Laptop.
  1. Make sure you are using Google Chrome as your browser.
  2. Login at using your email address and password
  3. Click the "Install MUMS Health Handbooks" button at the top right of the URL bar (see image below)A screenshot of
  4. Click install when prompted
  5. The website will open automatically. An icon on your desktop should also appear that will take you directly to the selection page
Adding an app icon on iOS/Android devices.

iPhone/iPad Users can create an app/icon on the home screen to allow for quicker access. Instructions are at this link:

Android Users can also create an app/icon on the home screen for quicker access.
There are different devices please search the Internet for specific instructions.
Possible search phrase "how to create a home screen icon for a website on android device"

Mobile app

Is there an iPhone App for the handbooks?

Currently, the Anti-infective Guidelines are available as an app for the Apple iOS platform on the App Store.

If you are interested in publications other than the Anti-infective Guidelines the online version of the handbooks can be viewed on iOS devices.

Is there an Android App for the handbooks?

No native app Android is currently available. The online version of the handbooks can be viewed on Android devices.

Contact us

  • Phone
  • Toll free
  • Email
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